Our Sterling and Gentran EDI specialists are supporting all Gentran and Sterling versions:

• 4.2, 5.0, 5.2, 6.0
• On Unix, Windows, AS400
• AI mapper, Visual mapper
• Unix scripts for message processing
• WTX, ITX, ITXABP creation

Sterling Integrator Production Support
We provide a team of 3-4 Sterling EDI specialists along with an EDI Team Lead for providing continuous production support for your Sterling Integrator operations:
Our team would work similar to your existing team members
We would ensure that all requests are attended promptly
Nothing slips through the cracks


Gentran Migration – To IBM Sterling:
Our EDI team supports you for migrating or upgrading your Gentran environment such as:

• Gentran version upgrade
• Gentran migration to Sterling B2Bi
• Gentran migration to SAP PO B2B and your specific migration requirements

IBM Sterling Integrator Support – We Support Your Industry and EDI Transaction:
Our Sterling EDI specialists have been working in the major industries that use EDI:

• Manufacturing: X12, EDIFACT, Odette
• Retail: GDS, DSD, Tradacom
• Logistics, distribution and goods carrier
• Healthcare HL7
• Financial services: Swift, SEPA
• High Tech: RosettaNet, cXML, Ariba
• Your proprietary formats: XML

Our Sterling EDI specialists have been working in the major EDI transactions of your industry:

• Manufacturing: 850, 855, 856, 810, 820, 997
• Retail: 810, 820, 824, 830, 850, 852, 855, 856
• Logistics: 210, 211, 214, 240, 753, 754
• Healthcare: 837, 835, 834, 820, 270, 271, 276, 277, 278

IBM Sterling Integrator Support – Supporting your ERP:
Our Sterling EDI team has been working with the major ERP systems:

• SAP ECC
• Oracle Apps
• Epicor
• PeopleSoft
• JD Edwards
• AS400
• Custom application formats and document exchanges

IBM Sterling Integrator Support – Trading Partner Support:

• On boarding of new trading partners
• Trading partner configuration, setups: VAN, SFTP, AS2
• Create mappings (810, 850, 856…)
• Work with the trading partner’s EDI team for testing, UAT, interoperability and production
• End to end testing

IBM Sterling Integrator Support – Mapping and Translation Support:
Expertise in the mappers of the various EDI products: AI mapper, Visual mapper
Expertise in IDOC messages and structures
Implement complex mappings for various business scenarios
Work directly with your business analysts
Rationalize and reduce the number of maps through map templates


IBM Sterling Integrator Support – Busines Process Services:
Implement the Business Processes in Sterling B2Bi
Enhancements through adapter modules, look-ups and custom development
Custom development in Java and scriptings for mappings, merging of messages and specific processing


IBM Sterling Integrator Support – Trading Partner Message Monitoring and Alerting:
Monitor Sterling Integrator to ensure that the EDI messages are getting processed at all times
Check the errors such as translation errors, data issues, duplicates, late Acks, ASNs etc.
Ensure that you are not affected or incur monetary damages due to late EDI messages.


IBM Sterling Integrator Support – Production SLA:
We provide production support to your EDI Sterling environment
We would adhere to your SLA for P1/P2/P3 issues
We support your team as per your requirements and budgets such as 8×5, 8×7, 24×7 or adhoc consulting.


What You Can Expect From Us 
Active monitoring of your Sterling Integrator servers, messages and errors
Assured support to your business users, even on public holidays and your team’s vacations
You see the same team members at all times – no changeovers